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Stones River Hospital
324 Doolittle Rd. Woodbury, TN 37190
615-563-4001
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Physicians Specialty Clinic
615-563-7216
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Riverside Center
615-563-4062
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Medical Nurses' Station 615-563-7260
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Primary Care
615-563-7515
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Human Resources
615-563-7202 |
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How can you make your stay
a safe and positive experience?
Stones River Hospital is
committed to excellence. An important part of that
excellence is our commitment to your safety. Patients
who are more involved with their care in the hospital
tend to do better and stay safer. By working together
with physicians, nurses and other hospital staff, you
can lower your risk of injury and make your hospital
stay as safe as possible.
Pain Management
Pain management is of vital
importance in the course of a patient’s hospital stay.
Effective pain management promotes healing, allows for
early ambulation and helps prevent complications. The
nursing staff ask you about your pain so that we can
treat your pain appropriately. We ask patients to report
pain when it becomes bothersome and not wait until it is
severe. You will be asked to rate your pain on a scale
of zero to ten. Zero means you have no pain and ten
means you have severe pain. Our goal is to anticipate
your need for pain medications and to provide adequate
pain control during your hospital stay.
Ask questions
Please ask a staff member for
help. Feel free to talk to your doctor and nurse about
any concerns. We welcome your questions. Ask questions
if you do not understand. If you think of questions when
your doctor or nurse is not present, write down your
questions so that you can ask them at a later time.
Get the most from your treatment
Ask your doctor and nurse
about your treatment plan. Make sure that you understand
and agree with that plan. Ask a family member or friend
to listen with you when a diagnosis, treatment plan,
test results, or discharge plans are explained. This
will help you remember. Be informed about your
treatments. Ask when the treatments will be given and
what they are for. If equipment is used for your care,
know what it is for and how it should sound. Question
anything that seems unusual or different from what you
were told.
Get the most from your medicines
Ask your nurse about your
medicines – what they are, what they look like, what
they do, when they are given, and what side effects they
might have. If you do not recognize a medicine, verify
that it is for you. Let your doctor or nurse know if you
have any allergies or have had previous reactions to any
drugs, foods, or latex. Tell your doctor and nurse about
all medicines you are taking, including vitamins, herbal
remedies, and over-the-counter medicines. Do not take
medicines that you brought into the hospital from home,
unless told to do so by your doctor or hospital staff.
Identify yourself
Wear your hospital I.D.
bracelet at all times. If your bracelet comes off, ask
staff to get you a new one. Check the information on
your hospital I.D. bracelet to make sure that it is
correct. Make sure all staff check your I.D. bracelet
before any procedure, test or medication.
Help prevent the
spread of germs
Be aware that hand washing is
the best way to prevent the spread of germs. Let staff
know if your gown or linens are soiled. Staff will
welcome your reminder to wash their hands or wear gloves
before examining you or giving you your medicine. Ask
friends and relatives who have colds, respiratory
symptoms, or other contagious illnesses not to visit you
or anyone in the hospital. Get vaccinated, if it is
recommended. Flu and pneumonia vaccines can help prevent
illnesses in elderly and high-risk patients, and are
available to you.
Be alert to situations in which
you could experience a fall
Ask for help when getting out
of bed, especially at night. The hospital is an
unfamiliar place and most falls occur when patients try
to get out of bed on their own to go to the bathroom.
Make sure your call-button on your bed works and you
know how to use it. Let your nurse know if you have
trouble reaching the call button. If possible, call for
help before the need to get to the bathroom becomes
urgent. Make sure there is adequate light to see, and
keep your eyeglasses within reach. Wear slippers with
rubber soles to prevent slipping. Point out to staff any
spills or obstructions on the floor. Make sure the
brakes are locked when you get into and out of a wheel
chair.
Personal items
Pay careful attention to
where you place your dentures, hearing aids, and eye
glasses, as they are all important to your comfort and
well-being. They are best kept in a case/cup with your
name on it when you’re not wearing them.
Smoking
The hospital allows smoking
only in outdoor designated areas. If you would like help
to quit smoking, please speak to your nurse or doctor.
Prepare yourself for
when you go home
Make sure you are clear about
discharge instructions including medicines you need and
information about a follow-up visit. Be sure you are
given a phone number to call if you have questions.
Reporting Concerns Related to Your
Care
If you have any concerns
related to your care, treatment, service or a patient
safety issue please bring them to our attention
immediately. If these issues are not resolved, you may
directly contact Administration by phone or in writing
to:
Stones River Hospital
(615) 563-7200
324 Doolittle Rd.
Woodbury, TN 37190
www.StonesRiverHospital.com
administration@srhtn.com
You may also contact the
Tennessee Department of Health at 877-287-0010 or by
mail at:
Division of Healthcare
Facilities
Centralized Complaint Intake
Unit
227 French Landing,
Suite 501
Heritage Place Metrocenter
Nashville, TN 37243
tn.health@tn.gov
You may also contact The
Joint Commission at 1-800-994-6610 or by mail at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
complaint@jointcommission.org
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